Most of the items we sell are custom made to order, and most are assembled by hand. Once you place an order, someone begins working on it. Depending on the items, it may take up to 7 business days to make your item from start to finish. During very busy times it may take a bit longer.
When will I receive a tracking code for my order?
Tracking codes are sent out once the item(s) you've ordered have been shipped out. It may take up to 7 days to receive your tracking code(s), possibly longer if there are shipping delays due to covid-19 or other factors. Depending on the items you order, you may receive more than one email with tracking codes.
I missed the order deadline. Will my order still get here in time?
It might. We just can't guarantee it. We set our holiday order deadlines well in advance of other stores, because we want to give you the best chance to receive your package in time for the special day.
We suggest placing your order early so you can rest easy, knowing that you can check one more thing off your list.
I missed the sale. Can you give me the sale price anyway?
Our countdown timers are real. Once the timer reaches zero, the specified sale or special offer ends, and we will not grant any extensions. We do this as part of our commitment to providing an enjoyable shopping experience that you can trust.
How does the happiness guarantee work?
Every item we sell comes with a FREE 2 year warranty. Keep in mind that each item is made to order, so there may be slight variations in how the final product comes out. Many of the pictures on our site are mockups that may not look exactly like the finished product. We do our very best to make sure you're happy with the final result!
Every Purchase Helps
Watch this video to learn how your next purchase can help make the world a better place.